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Winding down from my presentation at The Conference Board’s Social Media for Human Resources seminar, there is one important takeaway that resonates with me: the importance of employee engagement and trust. Engagement is employees’ connection to their work, organization, leaders, managers, clients or customers, performance, and results. On the more human side, it’s also the degree to which employees are willing to go the extra mile, display loyalty to their company before, after and during core business hours; and display satisfaction with their work and workplace. “Organizations need engaged employees at all levels (leaders, managers, staff) to achieve results significant for the organization” (Business Exchange: Employee Engagement).