Over 5.3 billion people or 77% of the world’s population are now on mobile. This growth has led to an explosion of various devices and networks connecting each other, and creating a borderless world. Consumers and enterprises views on how a mobile device can change their lives or enable them to do business better is rapidly evolving, even as vendors and service providers continuously innovate to fuel this mobile culture. The consequence of this end-user demand has been consumerization of IT.
With the blurring of lines between the professional and personal, CIOs must rethink their mobility strategy. This could be through creating programs to support corporate applications, equipping your employees with smartphones and tablets or putting in place processes to drive customer engagement, supply chain operations and collaboration with partners/suppliers.
Enterprise Mobility is the use of mobile technologies to enable anytime anywhere information access to employees, customers and suppliers to bring about improvements in revenue and operational performances, employee productivity, and customer satisfaction.
In fact, enterprise mobility can have the following positive outcomes:
- 75% WORKER PRODUCTIVITY
- 65% EMPLOYEE RESPONSIVENESS AND DECISION MAKING SPEED
- 48% CUSTOMER ISSUE RESOLUTION
- 42% CUSTOMER SATISFACTION
As the IT landscape evolves, companies that embrace the social and technological challenges originating from that enterprise mobility will be better equipped to lead the growth and future of the organization. For more information, check out this infographic from Wipro Mobility Solutions: