Why Employee Voice Results in Employee Engagement #infographic

The value of the voice of the employee is something I’ve been passionate about for some time. I love this infographic because it provides clear proof points as to why it’s so important to keep employees informed and how doing so results in higher employee engagement.

Attribution: Kevin Ruck, Exploring Internal Communications

The Importance of Employee Voice

Kevin Ruck is a founding director of PR Academy, which provides qualifications and training in all aspects of internal communication and PR. He initiated and designed the internal comms qualifications accredited by the Chartered Institute of Public Relations. Kevin is presently doing a Phd in the measurement of internal communication. He is a regular speaker and author on all aspects of internal comms.

Read More

Engaged employees key to building a lucrative base of loyal customers

Guest post by: David Bator, Vice President Client Strategy, TemboSocial

TemboStatus_-_An_eBook_on_setting_the_groundwork_for_changePoor customer service and huge profits usually don’t go hand in hand. Rather, when consumers are provided inadequate support, they are likely to take their business elsewhere. Although the service landscape is changing with the advent of new social media and interactive tools, quality support is not confined to the help desk.

Read More