Why is it so important to leverage your employees as brand advocates? Because they’re TWICE as trusted as your C-level executive!
Do you want to make your brand resonate with your employees? Most companies start by using their recognition program to reinforce and explain the desired values and behaviors. But if you want to make those values come alive—–go deeper.
The reality is that employee behavior is a big reflection of your business. It speaks volumes about the authenticity of your value proposition. If employees don’t understand or don’t believe in what your company says it stands for, why should your customers? Give your employees a reason to live the brand and your organization will thrive in the marketplace.
IBM’s goal is to promote the vision of social business by embedding it into the digital activities and everyday thinking of employees. The challenge is to inspire already technically savvy and digitally motivated employees to become ‘digital citizens’, enthuse them about the value social media can add and motivate them to start exploring the online world.
With so many companies who are recognizing the power of inside out communications — leveraging employees as external brand advocates — this is fantastic post by Michael Brito, Edelman Digital, explains how to balance personal brand with a corporate brand. This is a definite read if you are someone who participates in a social media ambassador program or if you are a company that has launched or is exploring the possibility of one.
I don’t think any one really wonders IF they should have a corporate social media policy anymore, but rather it seems the bigger question is how to actually create one. There are many web sites that offer sample policies that are easily findable through a search; however, I thought I would highlight two web resources that I use / visit fairly regularly when researching corporate social media policies.