I am not good at math. Never have been.
And I confess that I became an HR and Internal communications professional because I don’t like statistics and I don’t like analytics. In fact, there is a running joke among the people who know me that [insert inappropriate stereotype here] I’m the only Asian they know who isn’t good at mathematics. So, when it comes to return on HR and engagement efforts, I’m more of the “it feels right” versus the “how much did it cost me” school of thought.
Unfortunately, as we all know, this train of thought doesn’t work in business. And measuring the economic value of Human Resources is not as black and white to measure as, say, in Marketing. In fact, it’s not uncommon to overhear someone wondering what’s the value that Human Resources provides. We actually do need to show and prove that our efforts not only have a return on engagement but also a return on investment.
Human Capital and Corporate Culture