The corporate intranet is (or should be) the hub of all employee activity and transactions; where employees go to manage money, career, life events, and health. Taking your intranet to the next level means to not only stop pushing static content, but to also use social technologies to enhance the every day activities and transactions necessary for employees to learn, plan and do their jobs; thereby making them more efficient, engaged and productive: a social intranet.
Through my own conversations, I have seen a shift in the C suite towards having a better understanding that social technology is no longer a “nice to have” but a “must have” in today’s results-driven workplace. There has been significant growth in the deployment of cohesive social platforms as a communications tool to help employees not only understand how their individual role contributes to overall business success but also as a valuable information tool for knowledge sharing and collaboration activities.
Like all things digital, intranets have changed dramatically over the last decade. The first intranet I worked on launched in 2007. So much has changed from that basic online repository of news and documents.
Source: 12 Ways To Use the Intranet to Build Trust in the Workplace, Noodle
We know the importance of trust in the workplace. Without trust, employee engagement and productivity suffer. We’ve also seen how the intranet can be used as a barometer for the level of trust in an organization. When that level is low, can the intranet help improve the situation?
The intranet often gets defined as an amorphous mass, or just as bad, as the home page and news archive. This seems obvious and clear if the internal communications team is charged with just “sending out information.”
A couple of weeks ago, my face hurt. Really, really bad. So I went to the doctors office expecting to spend the first half hour of my visit filling out all of the obligatory paperwork. I was surprised to find, then, that gone where the paper forms and instead my data was collected and tracked electronically. My doctor and I spent more time interacting, addressing my problem and coming up with a solution. And as a result it was a much more enriching experience.