Guest post by: David Bator, Vice President Client Strategy, TemboSocial
Poor customer service and huge profits usually don’t go hand in hand. Rather, when consumers are provided inadequate support, they are likely to take their business elsewhere. Although the service landscape is changing with the advent of new social media and interactive tools, quality support is not confined to the help desk. READ THE FULL POST
Improving Employee Engagement is not the product of one initiative. Organizations need a framework to achieve significant improvement in engagement. Sequencing and content of the initiative are critical, as is communication.
There have been many traditional approaches to improving Employee Engagement, including Leadership Training, Company-wide ‘Programs,’ Learning & Development and other such initiatives. READ THE FULL POST
The value of a measurable recognition strategy is far reaching for employers and by conquering common misconceptions, organizations can help elevate employee engagement and promote a more positive and productive workplace.
In order to dispell common myths about workplace motivations, Michael C. Fina, a leading provider of global employee recognition and incentive programs, recently released a Top 5 Myths of Employee Engagement infographic. READ THE FULL POST
Yesterday, I wrote a post on how you are in charge of your own employee happiness, so this recent post and infographic by Good.co on the high cost of unhappy employees is timely and relevant. As Good.co writes, unhappy employees have a direct impact on the financial success of the business so it only makes sense that companies evaluate how best to create a balanced culture and workplace that recognizes, develops and connects employees. READ THE FULL POST
There is so much conversation lately around employee engagement and how to make employees happy and I fullheartedly embrace and participate in all of it. There’s also the sentiment that having an engaged workforce doesn’t necessarily mean that you have a happy workforce — which is absolutely true as well. Afterall, employee engagement and job satisfaction do not necessarily equate to employee happiness.
And why is that? READ THE FULL POST
As explained in the book, The Social Employee: How Great Companies Make Social Media Work, there can be no mistaking that brands’ relationships to both their customers and employees are changing. In the digital bazaar, the authentic voice of the social employee can be a brand’s most powerful asset in forging long-term, dynamic relationships with customers and other important members of online communities. READ THE FULL POST