Engaged employees key to building a lucrative base of loyal customers

TemboStatus_-_An_eBook_on_setting_the_groundwork_for_change

Guest post by: David Bator, Vice President Client Strategy, TemboSocial

Poor customer service and huge profits usually don’t go hand in hand. Rather, when consumers are provided inadequate support, they are likely to take their business elsewhere. Although the service landscape is changing with the advent of new social media and interactive tools, quality support is not confined to the help desk.

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Does HR Really Get It?

Original post: HR Perception vs Reality, Kenexa Blog

As HR professionals, how tuned in are we to what our employees think and feel about our organization? This year, Kenexa set out to answer this question by asking the same questions of both HR professionals and employees around attitudes and engagement. The results were disconcerting. Gaps exist between employees and employer perceptions across a variety of topics from benefits to retention.

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Using Social Media to Enhance Company Morale

Note: We’re excited to have this guest post by Brad Shorr, Director of Content & Social Media for Straight North. See Brad’s bio at the end of the article.

We tend to think of social media as a set of marketing tools. But a social strategy focused on employees is an option well worth considering.  The human resources approach is particularly applicable in these four corporate environments.

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Nobody Puts HR in a Corner! (The invaluable role of HR in organizational strategy)

Image courtesy of KnotworkShop on etsy

I know I’m dating myself, but I still get a little faint when I think of the scene in Dirty Dancing where Patrick Swayze comes into the room, finds Baby and says “Nobody puts Baby in a corner.” Although often overshadowed and overlooked, she was integral in executing the talent show, where she brought together the entertainment staff and the resort guests.

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