Engaged employees key to building a lucrative base of loyal customers

Guest post by: David Bator, Vice President Client Strategy, TemboSocial

TemboStatus_-_An_eBook_on_setting_the_groundwork_for_changePoor customer service and huge profits usually don’t go hand in hand. Rather, when consumers are provided inadequate support, they are likely to take their business elsewhere. Although the service landscape is changing with the advent of new social media and interactive tools, quality support is not confined to the help desk.

Read More

Does HR Really Get It?

Original post: HR Perception vs Reality, Kenexa Blog

As HR professionals, how tuned in are we to what our employees think and feel about our organization? This year, Kenexa set out to answer this question by asking the same questions of both HR professionals and employees around attitudes and engagement. The results were disconcerting. Gaps exist between employees and employer perceptions across a variety of topics from benefits to retention.

For more information, check out the free Kenexa white paper “Employee Attitudes and Engagement” and discover how HR’s perception of engagement, pride and retention compares to the reality for employees today.

Read More

How do you define HR?

When you talk to most HR professionals and ask them to define HR, you are likely to get a response that is similar to “HR is about the people” or “HR is about the greatest asset of any organization which is the people.”

When HR Daily Advisor asked Kojo Amissah, SPHR, HRMP, MBA from Ghana to define HR, he provided an answer you don’t hear every day:

“HR is about the business to the extent to which you can utilize people to obtain business goals.”

Read More

Using Social Media to Enhance Company Morale

Note: We’re excited to have this guest post by Brad Shorr, Director of Content & Social Media for Straight North. See Brad’s bio at the end of the article.

We tend to think of social media as a set of marketing tools. But a social strategy focused on employees is an option well worth considering.  The human resources approach is particularly applicable in these four corporate environments.

  1. When employees are scattered across multiple geographic locations and have few opportunities to interact.
  2. When employees attend conventions, seminars, and other corporate events on a regular basis.

Read More

Nobody Puts HR in a Corner! (The invaluable role of HR in organizational strategy)

Image courtesy of KnotworkShop on etsy

I know I’m dating myself, but I still get a little faint when I think of the scene in Dirty Dancing where Patrick Swayze comes into the room, finds Baby and says “Nobody puts Baby in a corner.” Although often overshadowed and overlooked, she was integral in executing the talent show, where she brought together the entertainment staff and the resort guests.

Read More

Putting Social HR in Its Place: The Employee Lifecycle

Social HR and the Employee LifecycleWhen I present social business as my passion, the typical listener assumes I’m talking about Yammer, Facebook or Sharepoint. It’s interesting to see how they can easily confuse social platforms as the same as being a social business. But it’s not.

Read More