Over the next three to five years, the continuing spread of mobile technology will have a dramatic impact on the way companies do business. Companies that embrace mobile technology will see improvements in productivity and operational efficiency that were unimaginable only a few years ago. In fact, mobile technology can’t be seen as a luxury anymore; it’s a necessity.
Some companies are already using mobile applications to deliver increased customer satisfaction and productivity; for them the future is already here. In many organizations, though, there’s a disconnect between the changing nature of work and the way business is transacted. Processes, tools and infrastructure are falling out of alignment with the new demographics of a workforce that’s informed by the “consumerization” of IT. Mobile email was the groundbreaking application here, but instant messaging, wikis and collaborative workspaces are also playing a role.
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